- Act as the main point of contact for major clients.
- Understand client needs and ensure timely service delivery
- Handle escalations and ensure customer satisfaction
- Identify upselling/cross-selling opportunities
- Coordinate with internal teams for smooth operations
Qualifications:
- Graduate in Business, Marketing, or related field
- 1+ years of experience in key account or client management
- Excellent communication, relationship, and problem-solving skills
- Strong customer focus and organizational ability